Shipping policy
At AIBA World, we are committed to delivering your handmade luxury rugs safely and on time.
DOMESTIC SHIPPING (UAE)
- Shipping Cost: FREE SHIPPING on all orders within the UAE
- Processing Time: 1 business day (orders placed before 2:00 PM GST ship same day if in stock)
- Delivery Time: 2-3 business days to all Emirates
- Total Timeline: 3-4 business days from order to delivery
- Delivery Method: All deliveries handled by AIBA World delivery team for careful handling of your handmade rugs.
- Tracking: Order updates sent via WhatsApp, email, and available in your account at aibaworld.com
- Delivery Hours: Monday-Saturday, 9:00 AM - 6:00 PM GST
- Signature Required: Yes - you or an adult household member must be present to receive delivery.
FAILED DELIVERY
If no one is available to receive the delivery, our team will contact you to reschedule at no additional charge.
CUSTOM RUGS
Made-to-order rugs require 8-12 weeks for production. Free UAE shipping applies after completion. You will receive progress updates and photos for approval before final delivery.
DELIVERY ISSUES
Damaged Items: Inspect your package before signing. If damaged, note it on the delivery receipt or refuse delivery. Contact us within 24 hours at sales@aibaworld.com with photos. We will arrange a replacement or a refund at no cost.
Missing Items: Contact us immediately at sales@aibaworld.com or +971 50 901 0386 if your order shows delivered but you did not receive it.
INTERNATIONAL SHIPPING
For orders outside the UAE, please contact our team for shipping costs, delivery timelines, and customs information:
Email: sales@aibaworld.com
WhatsApp: +971 50 901 0386
Our team will provide complete details for your specific location. Please note that customers are responsible for all customs duties, taxes, and import fees.
CONTACT
Email: sales@aibaworld.com
Phone/WhatsApp: +971 50 901 0386
AIBA World
Warehouse No. G12-17
China Mall Warehouse
Ajman, United Arab Emirates