Refund policy

Thank you for shopping with us at AIBA World. We value your satisfaction, and to ensure a smooth shopping experience, we have established the following return and refund policy.

RETURNS

We offer a one-day return window on eligible items. If you are not completely satisfied with your purchase, you have 24 hours from the time of delivery to initiate a return. After this period, we will no longer accept returns.

Clearance and final sale items are not eligible for return (see CLEARANCE & FINAL SALE POLICY below).

To be eligible for a return:

The item must be unused and in the same condition as when you received it
It must be in its original packaging, with all tags intact

To start a return, please contact our customer support team at sales@aibaworld.com. We will provide instructions on how to proceed.

Return shipping:
Return shipping is arranged by AIBA World at no cost to you. We will provide a prepaid return label or arrange pickup.

Please note: Original delivery fees are non-refundable (even if your order qualified for free shipping).

REFUNDS

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-15 business days.

Please note:

Original shipping fees are non-refundable
Clearance and final sale items are non-refundable
We do not offer refunds for custom-made or personalized products unless they arrive damaged or defective

EXCHANGES

We do not offer direct exchanges at this time. Clearance and final sale items cannot be exchanged. However, if the product you received is defective or damaged, please contact us within 24 hours and we will arrange a replacement.

DAMAGE ON DELIVERY

If your item arrives damaged, please contact us within 24 hours with photos of:

The outer carton
Inner packaging
Shipping label
Close-ups of the damaged item

We will repair, replace, or refund if we cannot resolve the issue. This applies to clearance items as well.

CUSTOM ITEMS & EXCLUSIONS

Items that cannot be returned:

Clearance rugs and all products marked "Clearance" or "Final Sale"
Custom or made-to-order rugs (except for verified transit damage or manufacturing defect)
Samples and gift cards
Altered pieces (size cut-downs, stair runners, modified items)

CLEARANCE & FINAL SALE POLICY

All clearance rugs and clearance products are final sale. Clearance items are non-refundable, and no returns, exchanges, or cancellations will be accepted after the order is placed. This applies to every item listed or labelled as "Clearance" or "Final Sale" on our website, in store, or in any promotion.

By purchasing a clearance item, you confirm that you have reviewed the size, colour, material, and product details before ordering. If you need additional photos, exact measurements, or a video of a rug, please contact us before you buy.

However, if a clearance item arrives damaged in transit or has a genuine manufacturing defect, please contact us within 24 hours of delivery as described in the DAMAGE ON DELIVERY and MANUFACTURING DEFECTS sections. Our team will inspect it and then provide you with the appropriate decision.

MANUFACTURING DEFECTS
Regardless of the 24-hour return window, if a genuine manufacturing defect is discovered, we will repair, replace, or refund at no charge in accordance with UAE consumer law.

Please note: Handmade rugs may show natural variation. We allow up to 10% size tolerance, minor shade variation, pile shading, and initial wool shedding. These are normal characteristics of any handmade rug, not defects.

SCOPE

This policy applies to deliveries within the United Arab Emirates. For international orders, please contact sales@aibaworld.com.

CONTACT

Email: sales@aibaworld.com
Phone/WhatsApp: +971 50 901 0386
Returns Address:
AIBA World Returns Department
Warehouse No. G12-17
China Mall Warehouse
Ajman, United Arab Emirates
Walk-in returns by appointment only - contact us to schedule.