We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express) and Buy Now Pay Later options such as Tabby and Tamara.

Yes. All payments are processed through encrypted, PCI-DSS-compliant payment gateways, so your card details are never stored on our servers.

Yes. You can call or WhatsApp us at +971 50 901 0386, and our rug specialists will help you complete your order.

No, you can check out as a guest. Creating an account simply allows you to track your orders, save your favorite products, and receive offers we provide periodically.

Contact us within 2 hours of ordering at sales@aibaworld.com, and we'll update it before it enters processing.

UAE prices include 5% VAT. GCC and international orders may incur destination duties and taxes that are payable to customs.

Yes, a VAT invoice is emailed automatically after checkout and can be re-sent at any time upon request.

We support Buy Now Pay Later options such as Tabby and Tamara. You can also check with your bank whether your credit or debit card allows you to split your purchase into installments.

No, there is no minimum order value for retail purchases on AibaWorld.com.

Orders placed in the UAE are charged in AED (UAE dirhams). International orders may show converted amounts from your bank.

Email sales@aibaworld.com with your order details. When a payment fails, we do not receive the funds. Failed-payment holds are automatically released by your bank within 5–7 business days.

If you have an eligible code, enter it at checkout in the promo field. You can apply one promo code per order unless stated otherwise.

No. Unfortunately, we do not support split payments at this time.

Refunds are sent back to the original payment method within 7-15 business days after our quality check and approval. This includes our processing time and your bank's processing time. Credit/debit card refunds may take an additional 3–5 business days to appear, depending on your bank.

For help regarding your order, contact us through WhatsApp or call us on +971 50 901 0386. You can also email us at sales@aibaworld.com.

We ship worldwide from our Ajman, UAE showroom and warehouse, with express delivery across the UAE and various delivery partners for global shipping.

In-stock rugs are processed within 1 business day and delivered within 2–3 business days across the UAE, for a total timeline of 3–4 business days from order placement to delivery. Custom rugs require 8–12 weeks for production, plus delivery time. For GCC and international shipping, contact sales@aibaworld.com or WhatsApp +971 50 901 0386 for specific timelines and costs.

Delivery across the UAE is free, with no minimum order required. For international shipping, contact sales@aibaworld.com or WhatsApp +971 50 901 0386 for shipping costs, timelines, and customs information. Customers are responsible for all customs duties, taxes, and import fees.

Yes, you'll receive a tracking link by email and SMS as soon as your order ships.

Yes. Select rugs are available for a home trial in the UAE. Browse eligible pieces in our Home Trial collection.

Unused rugs in original packaging can be returned within the applicable return window after delivery, excluding custom orders. Please confirm the exact return window before publishing this FAQ.

We cover return shipping for damaged or incorrect items. Change-of-mind returns are shipped at the customer's cost.

Once your return is approved, refunds are processed within 7–10 business days of us receiving the returned rug.

Email photos to sales@aibaworld.com within 24 hours of delivery, and we'll arrange a free replacement or refund if we cannot resolve the issue.

Rugs from our Clearance collection are final sale and non-returnable unless faulty.

Yes, white-glove delivery with unrolling and placement is complimentary across the UAE.

For international shipments, customs may require an Emirates ID, TRN, or local equivalent. We will contact you only if needed.

Express or time-specific delivery is available on a case-by-case basis. Contact sales@aibaworld.com or call +971 50 901 0386 for more details. AIBA World manages its own delivery within the UAE to ensure a high-quality and consistent experience.

You can change the delivery address if your order is being shipped within the UAE. For international orders, address changes are subject to courier policies.

We ship to physical addresses. For remote areas, we confirm service availability and timelines before dispatch.

Our AIBA World delivery team will contact you by phone or WhatsApp to reschedule delivery at your convenience. There is no additional charge for rescheduling. Please provide accurate contact information at checkout to avoid delays.

Orders can be cancelled free of charge before they ship. Email sales@aibaworld.com immediately to request cancellation.

Custom rugs can only be cancelled within 24 hours of ordering, before production begins.

Contact sales@aibaworld.com with your order number, a description of the issue, and photos. We will provide instructions on how to proceed within 4 business hours. We do not offer direct exchanges; eligible items must be returned and a new order placed. For damaged or defective products, we will arrange a replacement at no cost.

We'll offer the closest match, store credit, or a full refund-whichever you prefer.

Yes, home trial bookings can be cancelled free of charge at any time before the rug is dispatched.

Yes, you can choose one of our designs or bring your own. We'll create a rug based on your selected material, size, colors, and shape.

Yes, our minimum custom order size is 15 sq. m. However, feel free to contact our team if you have another size in mind; if feasible, we'll do our best to accommodate your request.

Yes, upload a reference image or sketch through our website or WhatsApp. Our design team will coordinate with you to bring your vision to life. Once approved, our artisans will create it for you.

You can choose from hand-knotted wool, silk, jute, cotton, or blended weaves for your custom piece.

Yes, you can request a swatch or strike-off sample to approve the color and weave before production begins.

Custom pieces are made to your specifications and are generally not returnable. For specific questions, contact sales@aibaworld.com or WhatsApp +971 50 901 0386.

Pricing depends on size, material, and weaving technique. Request a quote from our team.

Yes, every rug is handcrafted by fourth-generation skilled artisans using hand-knotted, hand-tufted, or flatweave techniques.

We use natural fibers including wool, bamboo silk, jute, cotton, and viscose, selected for durability and texture.

With proper care, a hand-knotted wool rug can last 20–50+ years, often developing more character with age.

Some shedding is natural with handmade rugs, especially new wool rugs. Our rugs go through cleaning and vacuuming before delivery, and regular vacuuming with the beater bar off can help reduce loose fibers over time.

Yes. They are suitable for all types of flooring.

Yes, our natural-fiber rugs are non-toxic and free from harmful chemical treatments.

Vacuum weekly, and have your rug professionally cleaned every 6 months to help preserve its fibers and color.

Hand-knotted rugs are woven knot by knot for heirloom durability, while hand-tufted rugs use a tufting gun for efficiency and precision.

Yes, every rug is quality-checked before dispatch and covered against manufacturing defects.

Our materials are selected for quality and sustainability, and our rugs are handmade and finished to AIBA World's quality standards.

Yes, at moderate temperatures. Use a suitable rug pad and follow your installer's guidance.

Yes, we offer tiered trade pricing for hospitality buyers, retailers, and bulk purchasers.

Hotels, restaurants, real estate developers, retailers, and interior design firms can apply for a trade account.

Email sales@aibaworld.com with your business details and trade license, and our team will set up your account.

Yes. Please contact us for details if you are interested in a trade order.

Yes, trade clients can access custom sizing, private-label packaging, and bespoke designs.

Yes, physical sample swatches and lookbooks are available on request for trade partners.

Bulk and trade orders typically take 6–12 weeks, depending on quantity and customization.

Yes, we manage freight and customs documentation for international trade shipments. Customs and shipping costs are borne by the customer.

Yes, our Designer Program offers exclusive pricing, priority support, and project resources.

Members get trade discounts, dedicated account support, early access to new collections, and custom project quotes.

Yes, there's no cost to apply or join the program.

Yes, designers can use our custom rug studio to create bespoke pieces tailored to each client's space.

Yes, technical specifications, dimensions, and material details are available on request for project documentation.

Yes, sample swatches can be requested through your designer account for client mood boards.

Applications are typically reviewed within 2–3 business days.

Yes, eligible designers earn referral incentives on completed client projects. Details are shared after approval.

We use your data only to process orders, provide support, and improve your shopping experience-not to sell it to third parties. You can also review our Privacy Policy.

Yes, cookies remember your cart and preferences and help improve site performance. You can manage them in your browser settings.

Yes, email sales@aibaworld.com to request access, correction, or deletion of your personal data.

We only share necessary data with shipping and payment partners required to fulfill your order.

Click “unsubscribe” at the bottom of any marketing email, or email sales@aibaworld.com to opt out.

Yes, the site uses SSL encryption provided by Shopify across all pages, including checkout.

Call or WhatsApp +971 50 901 0386, email sales@aibaworld.com, or visit our Contact page.

Our team is available Monday to Saturday, 10:00 AM–6:00 PM Gulf Standard Time. We're usually closed on Sundays; however, if you wish to visit, please get in touch with us.

Our warehouse and studio are at Warehouse No. G12-17, China Mall Warehouse, Ajman, UAE.

Yes, in-person visits are welcome. Contact us in advance at +971 50 901 0386 to schedule a viewing.

We aim to respond to all emails and messages within 24 hours on business days.

Email sales@aibaworld.com with “Trade Enquiry” in the subject line for priority handling.

Yes, follow us for new collections and design inspiration. Links are available in the footer of aibaworld.com.